Hi community.
I bought a new era300, and would like to upgrade the compatible devices (playbar and play 1) from my existing S1 wired setup, to a wireless S2 network.
(I have other devices I understand are only compatible with S1 - 2x connect bridges and Gen 1 play 5 - but I’ll worry about them later!)
I have successfully switched to wireless, and I see my playbar and play1 are WM1.
But upgrading the OS to S2 has me beat! The error msg is 1101, and trying all the troubleshooting (rebooting router and devices, moving close to the router etc) doesn’t help.
The device status is ‘incompatible’, and clicking into these the message suggests “an Ethernet cable connected to your router is required to allow wifi to be disabled”. I have tried connecting the device to the router via Ethernet … but that doesn’t work (and kinda doesn’t make sense, given I understand the system to be now wireless, correctly connected to my wifi, with the device system setting as WM1… wireless.)
So I’m stuck at not being able to upgrade to S2, with existing devices still on S1, and not being able to connect to my new era300.
any help would be much appreciated. Thanks