Poor product support



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29 replies

Userlevel 7
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I'd bet it's real.  New, inexperienced, who knows but real nonetheless..  No identifying names so no need to remove it unless it is fake. Other than cat and bag and doh!

I'd bet it's real.  New, inexperienced, who knows but real nonetheless..

 

You hope it's real or all that SJW'ing you did would be in vain.

Userlevel 7
Badge +15

🥱🥱🥱

Userlevel 7
Badge +15

That chat has got to be a fake.  No real support person offers an extended warranty after something breaks.  They'd be giving the store away.  They also would not be employed long if they blurt out problems with the company's products to anybody who listens.

Nice try, but you gotta be more subtle.

Community member with a hours old profile and one post ….😀

But the extended warranty was offered in the purchase of a new Roam which seems on brand for Sonos CS tbh. That and the roam is pos ime so it’s believable to me.