• 25 October 2020
  • 2 replies

There is no power on my Sonos Play5 device. I have tried different cables for my device and it doesn’t make any difference. Is there anything you can recommend ?


Serial number is : 1308 00 0E 58 82 54 B8 A

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Userlevel 5
Badge +14

Hi @Halstrom.

Welcome, thank you for reaching out to Sonos community, I totally understand where you're coming from and I’m here to help.

If you already tried different wall outlets and still nothing.

recommend calling our customer phone support on this so you can be assisted more.

If you need help with any other information, please be sure to let us know.



Thanks for your feedback. I will call customer service