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Question

Play One will not connect no matter what I do.

  • 5 July 2024
  • 0 replies
  • 16 views

I’ve reached a point where I am about to throw my Play One through a wall. I use a mesh system and was having issues with Double Nat which I resolved. Then I enabled the bridge in my modem/router and they clean up a few other issues and now the only speaker that will not connect is my Play One. My other older speaker Play 3 connects without an issue. When I attempt to connect the Play One I will make to the chime step but the speaker will not chime. It will then tell me to hold the button where the light is flashing and still nothing. I spent an hour online with a service tech to no avail. He escalated my issue and gave me a ticket number and a number to call which I have not done yet. I am getting to the point where I am not sure Sonos Speakers for all their value are worth the frustration because they are so temperamental. I have done everything, turn on and turn off, unplug and plug back in, turn router off, turn router back on, plug into ethernet...on and on and on…..

 

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