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breadmakingbee
Contributor I
February 18, 2017

PLAY 5 Not connecting over wireless

Hey folks,

Pretty sure I've tried everything here but thought I'd give it a whirl.

I've owned a Play 5 and Playbar (both in separate rooms) for about 6 weeks. They've worked perfectly wirelessly and been great.

Yesterday my Play 5 stopped showing up on the network and isn't working on the wireless network.

These are the things I've tried:

- Moving closer to the router - Nothing
- Setting up again through different controllers - Nothing
- Resetting the Play 5 and set up wirelessly - Nothing
- Resetting the Play 5 and setting up using the Ethernet - works, but when you try to set it up on the wireless (1 ft from the router - Nothing)
- Tried resetting my router - nothing

It's also worth noting that the entire time my playbar works across the wireless with no problem at all.

Is it just that my Play 5 wireless needs to be returned?

Thanks,

Alf
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    67 replies

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    nuffriddims
    Lyricist III
    February 19, 2017
    So many people reporting the same fault - 4 so far on this thread in the last 24 hrs. Lots of other similar threads too.

    Really looking forward to hearing a response from Sonos on this.
    CapnLes
    CapnLes
    Virtuoso
    February 19, 2017
    I can tell you that from past experience your issues are most likely related to your networks and not a faulty speaker. Please give Sonos support a call as they are very helpful.
    My Sonos system is rock solid 100% of the time and your system should be too!
    breadmakingbeeAuthor
    Contributor I
    February 19, 2017
    Seems a bit unlikely it's my network seeing as all my other devices work absolutely fine with it.. including my Playbar.

    Would love to be proved wrong as currently I'm just sitting in silence. Even my cat looks a bit depressed.

    Will ring Sonos tomorrow and report back what they say.
    nuffriddims
    Lyricist III
    February 22, 2017
    Hi breadmakingbee,

    Any luck calling Sonos?

    Cheers
    breadmakingbeeAuthor
    Contributor I
    February 23, 2017
    Literally about the call them... I've had to work from home this morning and get work to let me do it because of the Sonos hours being 9-5 Mon-Fri!
    R3SKT
    R3SKT
    Avid Contributor I
    February 23, 2017
    Hope you get it sorted, hate to think of your cat still looking depressed .... :8
    Stevie T. - 7 Play1, 3 Play5, 2 Playbase, 1 Move and 1 Mothership of a SUB!
    breadmakingbeeAuthor
    Contributor I
    February 23, 2017
    Wow, ok. That was super quick. I spoke to a guy on the phone who was really helpful. He checked the system and said that it was as suspected, "faulty". I asked if this was a problem that was occurring with Play 5's at the moment and he said there has been some problems with the Play 5's which they're looking into. I appreciated the honesty because I've made quite a big investment with this stuff and I'm pretty forgiving if they're up front!

    I was supposed to get an email to tell me what to do next but didn't receive anything. Waited an hour.. called back and then spoke to another guy and he was having trouble with his email but eventually got it through.

    I've spoken to 3 staff there in total. 2 said that they hadn't experienced that many issues with the Play 5 and sometimes they have a defective antenna. 1 said this had been a problem.

    Will update everyone on what happens next though. Hopefully I won't run into the same problems.
      R3SKT
      R3SKT
      Avid Contributor I
      February 23, 2017
      Good to hear that breadmakingbee, I too have invested over £2400 into my system and would hate to think that the money was poorly spent if there are to be too many technical failings. Both my Play 5's have been good to date though, so hopefully I won't fall into the category of "plain unlucky".
      Stevie T. - 7 Play1, 3 Play5, 2 Playbase, 1 Move and 1 Mothership of a SUB!
      jpengelhardt
      Lyricist I
      March 5, 2017
      I have the same issue; since a few days the wifi connection of the Play5 (gen2) is no longer working, while other Play 1 devices continue to work wireless. when connecting the Play with LAN cable, it's working again.

      Opened diag case: 7161494
      Crybo
      Trending Lyricist I
      March 5, 2017
      Same problem with gen 1 Play 5. I have it connected via ethernet and it constantly drops out. I have 2 play 1s wirelessly linked as as a stereo pair in the same room as the 5, with everything running on WM:0, these also have the same problem. Changed all the channels and all the other stuff you are told to do. But still the same problem. When Sonos works it is excellent, sadly I spend more time trying to re-connect the speakers after they drop out.
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