Out of the blue, my Play 5 Gen 2 showed offline in the S2 app. I’m fairly certain it’s a failed Wifi card (I’ve done all the usual troubleshooting, rebooting the Boost, rebooting the router etc.) as everything else is fine and the device works when connected via Ethernet.
I’ve submitted diagnostic 1258438581. Could someone from Sonos confirm my diagnosis when you get a chance, please.
This is a Sonos user’s community.
Whilst there are Sonos moderators that monitor the forum, you will receive a quicker response by contacting Sonos Support directly yourself.
In the event that your diagnostic did show an issue, you would be asked to contact support anyway.
Thanks. Yes, it’s not urgent, but I’ve initiated a chat with Sonos support and currently doing some troubleshooting, so we’ll see what transpires.
So, it’s a failed wifi card and Sonos have sent me a returns label. Now to do battle with UPS again, who in the past kept rejecting the shipment to Poland saying the Commercial Invoice wasn’t attached (it was - 3 times!) -
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