Skip to main content

Hi 

ive two play 5 2nd gen 

the sound, esp the base is starting to get really distorted, at times it’s ok then on a really heavy base it sounds like the speaker is vibrating 

with no base the sound is as it was perfect crystal clear 

true sound is on is there anyway I can fix this the speakers are lit only ¾ months old 

 

 

Hi @Darren2012,

 

If it sounds like there are distortions when playing bass heavy music I suggest getting in touch with our customer care team. They’ll be able to work with you to find out what’s going on with your Play:5 and explore which options are available to you.