Everything on the app wants me to reset it to factory settings I done it multiple time then an error and ask to try something else then it adds it to my system then wants me to reset it again. Any suggestions I greatly appreciated it thank you
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Hi
Welcome to the Sonos Community!
I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
Do you have other SONOS units? If so, are they working? Which models? How long have you had the PLAY:1? Has it ever worked in your system?
it also says incompatible play 1
Im trying to connect it to hear music out of it but can not get pass settings it will not do a software update it wants me to reset it again version 15.4
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.