Dear Sonos Community and Leadership,

I’ve been a passionate supporter of Sonos for years, eagerly recommending your products to friends and family, and planning to invest further in your ecosystem. But today, I’m writing this open letter to express my deep disappointment with the current state of the Sonos app.

Since the latest update, the app has been plagued with issues: frequent disconnections, poor ergonomics, Wi-Fi connection failures, and more. The problems are so pervasive that it’s impossible to ignore, and judging by the overwhelmingly negative reviews on both the Apple Store and Google Play, I’m clearly not alone in my frustration.

Sonos was once a brand that I admired for its innovation and quality. It was the go-to recommendation for anyone looking for top-notch audio solutions. But now, with these unresolved issues, it feels like that once-innovative brand is slipping into obsolescence. This is particularly troubling given the premium price of your products, where customers expect and deserve a flawless experience.

I had plans to fully outfit my home theater with Sonos equipment, but with the current state of the app, I’m seriously reconsidering and looking at alternatives. My wife, who is an interior designer, has also stopped recommending Sonos to her clients due to concerns about the reliability of the system. The risk to your brand reputation is real and growing.

It would be a shame to see Sonos lose its edge due to these ongoing issues. I sincerely hope the company will address these problems before more loyal customers like myself decide to move on to other options.

I’m sharing this letter here in the hope that it reaches someone who can make a difference. It’s not just about a single customer’s experience—this is about the future of a brand that many of us once loved and trusted.