This past weekend I had placed 2 of my Move 1's outside in my backyard. I had a large group of people so the volume levels where up to about 70%. Streaming Spotify through the app. At some point both Move's where only playing the higher frequency and lost mid range and bass. The next day I tried to trouble shoot the sound quality issue. What finally worked was turning the speaker off and then back on. Has anyone else experienced this? Was it the high volume level or possible heat? I have had these Moves for a couple years and never had this happened before..
Question
Move 1 Temporary Sound Quality
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+18Did you set the Move speakers Loudness setting to ON? Settings-Sonos Move-EQ-( Loudness switch to ON )
Was the first thing I checked. My loudness settings was set to on. I toggled it on and off to see if that corrected the problem first.
Did you set the Move speakers Loudness setting to ON? Settings-Sonos Move-EQ-( Loudness switch to ON )
If you’ve heard it you’d know it’s nothing to do with that. It’s like someone’s put a pair of headphones inside the speaker and that’s all you can hear.
+18Hard to say something about the reason. Would have been good to send a diagnosis directly after the problem occurred.
I would do that immediately if the problem comes back.
Ralf
Did you set the Move speakers Loudness setting to ON? Settings-Sonos Move-EQ-( Loudness switch to ON )
If you’ve heard it you’d know it’s nothing to do with that. It’s like someone’s put a pair of headphones inside the speaker and that’s all you can hear.
Ian, I agree. Good analogy. I would also say it sounds like music coming from a tin can and string set up lol.
My Speculation is that the MOVE bass amplifier shut down in order to protect itself from over Volume or temperature. Once shutdown, a power cycle is required to reset. A few of these events don't have much impact on long-term reliability.
My Speculation is that the MOVE bass amplifier shut down in order to protect itself from over Volume or temperature. Once shutdown, a power cycle is required to reset. A few of these events don't have much impact on long-term reliability.
I hope you are correct. I would have thought if this is a protective measure, the entire speaker would shut down.
It’s definitely not that either. I don’t play mine really loud, and I’m fairly sure the 2-3 times it’s happened has been just when I start using it. On-off seems to clear whatever the issue is and I’m also sure it’s only started since the new app/firmware architecture.
Still might be useful to Sonos if a diagnostic showing this behavior were submitted, if they’re having difficulty reproducing it. Give the coder assigned to the issue something to go on.
Edit: you’d have to call in, though. Sonos doesn’t automatically look at every diagnostic.
Bruce
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