I need help with my Sonos which has been riddled with performance and reliability issues for as long as I can remember.
Cannot connect to Sonos at all.
App can connect but cannot access music services
Speakers/Rooms missing from app list
I have a Samsung S9 and S10 and they can be next to one another on the same Wifi network and they have rooms on one phone but not the other and the other phone has the missing rooms from the other device
When I do have audio playing it stops and starts
App connected and audio playing buy cannot add any additional rooms
The list of problems goes on
1 x Playbar in Kitchen
1 x Sonos 5 Gen 1 Master bedroom
1 x Sonos 3 Bedroom
1 x Sonos 5 Dining Room
1 x Sonos Amp with speaker in bathroom
1 x Sonos 3 Lounge
S1 App as I have 2 speakers not supported by S2
I have called tech support twice but they were no help, the only advice is turn your router on and off, uninstall your Sonos app and re-install, remove a speaker from your network and re-connect. None of advice helped.
Have also attached a speaker directly to the router to create a Sonos network but this did not help either.
I did have Sonos Bridge but they were failing to help so was advised to by Sonos Boost which would solve my issues but it didn't. The network and speaker and app connectivity improved when I switched the Boost off and disconnected it.
I also separated the WIFI into separate 2.4 and 5GHz signals as I read Sonos works on the 2.4 and having a combined signal can confuse the system but still issues persist.
After I separated the 2.4 and 5G signals I wanted to tell the Sonos app to connect via the 2.4 signal but when I go into System/Network/Wireless Setup I hit a screen telling me if I plan to change the password on my router please do the following: …
I'm not looking to change the password I want to tell my Sonos to connect to the 2.4Ghz signal but I'm blocked by this advice screen and it's always there blocking my access to Wireless Setup….
I do have WiFi extenders from TP-Link and I cannot remove these as I need these for a signal into the office so I can work.
Do I remove every trace of Sonos in the house and start from scratch?
Please help as it is driving me mad and I have spent so much time trying to fix these problems.