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Intermittent dropouts (sonos1, sonos 5, sonos tv bar). with diagnosis

  • 17 February 2024
  • 3 replies
  • 27 views
T

hi - had setup in new house with Archer VR1600v, smaller area / single storey, line of sight for S5 and S1, tv bar ‘around corner’ (~5 m away!)

all products up to date.

intermittent audio playback dropouts on radio or Spotify, and often mobile app ‘cannot connect’ when updating volume or pause / play. no microwave or other bluetooth/wifi products ‘running[‘

 

diagnosis 1870521460

 

hoping someone at sonos can confirm issues being experienced?

 

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Best answer by Airgetlam 17 February 2024, 05:23

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3 replies

Airgetlam

Unfortunately, Sonos support doesn’t monitor this community forum, only Sonos Forum Moderators. And we in the community can’t accessdiagnostics. Your best bet would be to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 If I were to guess, it is likely either simple wifi interference , or a duplicate IP address issue caused in your router. If the information in the linked FAQ doesn’t help, try unplugging al, your Sonos devices from power, then reboot your router. Wait a couple of minutes for your router to come back up, then plug in your Sonos. 

Bruce
T

Thanks Bruce - I'd seen Sonos reps respond previously , but will reach out directly. thanks again.

Airgetlam

There’s a 50/50 chance that a Forum moderator will see it and respond. There’s a 100% chance that if you call in, you’ll get a response ;) 

Bruce
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