Skip to main content
thebenjy
Contributor I
February 17, 2024
Answered

Intermittent dropouts (sonos1, sonos 5, sonos tv bar). with diagnosis

hi - had setup in new house with Archer VR1600v, smaller area / single storey, line of sight for S5 and S1, tv bar ‘around corner’ (~5 m away!)

all products up to date.

intermittent audio playback dropouts on radio or Spotify, and often mobile app ‘cannot connect’ when updating volume or pause / play. no microwave or other bluetooth/wifi products ‘running[‘

 

diagnosis 1870521460

 

hoping someone at sonos can confirm issues being experienced?

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Airgetlam
AirgetlamAnswer
February 17, 2024

Unfortunately, Sonos support doesn’t monitor this community forum, only Sonos Forum Moderators. And we in the community can’t accessdiagnostics. Your best bet would be to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 If I were to guess, it is likely either simple wifi interference , or a duplicate IP address issue caused in your router. If the information in the linked FAQ doesn’t help, try unplugging al, your Sonos devices from power, then reboot your router. Wait a couple of minutes for your router to come back up, then plug in your Sonos. 

Bruce
View in thread

3 replies

Airgetlam
AirgetlamAnswer
February 17, 2024

Unfortunately, Sonos support doesn’t monitor this community forum, only Sonos Forum Moderators. And we in the community can’t accessdiagnostics. Your best bet would be to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 If I were to guess, it is likely either simple wifi interference , or a duplicate IP address issue caused in your router. If the information in the linked FAQ doesn’t help, try unplugging al, your Sonos devices from power, then reboot your router. Wait a couple of minutes for your router to come back up, then plug in your Sonos. 

Bruce
thebenjyAuthor
Contributor I
February 18, 2024

Thanks Bruce - I'd seen Sonos reps respond previously , but will reach out directly. thanks again.

Airgetlam
Airgetlam
February 19, 2024

There’s a 50/50 chance that a Forum moderator will see it and respond. There’s a 100% chance that if you call in, you’ll get a response ;) 

Bruce
Terms & ConditionsAccessibility statement