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Trending Lyricist I
September 28, 2024
Answered

Inherited sonos speakers, can i use them?

About 8 months ago i purchased a house. The previous owner had installed wall mounted sonos speakers in the downstairs and upstairs bathrooms. When we veiwed the house he pointed them out to us, and played music from them, the sound quality was great, and they look nice too.

Anyway, once we were settled in i set about trying to use them. I installed the sonos app, set up an account, it recognises the speakers, but i can't play any music from them. I have powered them off and on etc, spent hours waiting in the online chat support only to get nowhere. I keep getting this message to sign in as the system owner. I sign in but it just loops this message.

Does anyone have any advice on how i can get them working, or, is it because i am not the original owner they cannot be used? It would be a shame to have to throw them out.

PS. i have no contact with the previous house owner. Any support from him is not an option.

 

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106rallye
106rallyeAnswer
December 15, 2024

Sonos speakers can get confused by 5Ghz networks using the same name as 2.4Ghz networks. The fault message does not help. You could try temporarily disabling the 5Ghz network.

33 replies

ALI_101Author
Trending Lyricist I
October 5, 2024

 

ALI_101Author
Trending Lyricist I
October 5, 2024

 

ALI_101Author
Trending Lyricist I
October 7, 2024

Can anyone offer me advice here?

buzz
Grand Maestro
October 7, 2024

Factory Reset. You may need to temporarily wire these units to your network.

You’ll want to setup a new system as you get the first unit online. The remaining units will be added to an existing system (the first unit).

Transfer system will probably not work because you will need the original user name and password. Also, if the previous owner is using other units, you would not want to transfer these units to you.

Prodigy III
October 7, 2024

Sorry, I'll need to make multiple posts, as I tried in a single one and got an error.

Your speaker has a mic, so it's a Sonos One, not the Sonos One SL:

 

Prodigy III
October 7, 2024

This is the back of the Sonos One, showing the Join button (#1), which you'll need to press to reset the speaker:

 

Note the Join button is just above the Ethernet port (or below, as your speaker is mounted upside down)

Prodigy III
October 7, 2024

The Join button should be behind this hole and you can try pressing it with a small stick:

 

Prodigy III
October 7, 2024

If you can't press the Join button, then the other option is to remove the speaker from the mount. You'll need to slide the mount open, releasing the socket and/or screw below. You can do that with either a ratchet or a wrench:

 

ALI_101Author
Trending Lyricist I
October 7, 2024

If you can't press the Join button, then the other option is to remove the speaker from the mount. You'll need to slide the mount open, releasing the socket and/or screw below. You can do that with either a ratchet or a wrench:

 

I have tried everything to get this screw to turn, with no luck. The screw head that you circled is mine, i put it there, the trouble is, from this screw head to the wall/ceiling is about 6cm, there is no room for a proper screwdriver to get in. I have tons of wrench's, ratchets, etc, but nothing i have tried can get a grip on this and make it turn. The downstairs bathroom speaker will be even worse to get off the mount, its tucked in real tight to the top corner!

Absolute nightmare, this is driving me insane. 

ALI_101Author
Trending Lyricist I
October 7, 2024

i dont think the join button is behind the top hole