Hello everybody! I’m desperate, receive for Christmas a Sonos one and a Sonos roam. I can’t connect none of these to the app. Doesn’t appear and it’s not detected by the wifi. I noticed the app only offers me to add to an existing system and never to connect a new one. It’s been clicking in green all day long. It’s been charged the night before so I don’t think this would be the problem. Tried all the tricks written in the website page: turn off then up the router, reinstall the app, reboot the Sonos…
Is there a last trick I can try before returning them?
Thank you for your help.