I can't get Sonos to work.

14 replies
368 views

What am I doing wrong? Sonos used to work for me, but in recent history, anytime I attempt to use it, something goes wrong. It will play random things and not what I put on, it will freeze, not respond and generally be unusable. Is this the new normal?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

D

Dts3_1999Answer

Lyricist I

I’m no technical expert but I suspect this is something to do with Vodafone Broadband. I recently switched to Vodafone Broadband and now my Era 100 is constantly disconnecting and reconnecting but my Beam (gen 2) and Play 3 all seem to still be working fine. I hardly ever had any issues before I switched to Vodafone broadband. Unfortunately with Vodafone broadband they don’t seem to let customers edit the wifi settings too much. I’ve tried switching on compatibility mode but that doesn’t seem to have helped much for me.

Show previous replies

J

John B

Thank you all. I'll dig out a cable and try the suggestions.

Great. Between you, the many knowledgeable people on here, and if necessary Sonos Support, I am certain we can get your system working well again. Please stick with it.

T

The1stCokeAuthor

Contributor I

Well... Plugging one in made it work OK for a day or so. But now it's back to "something went wrong" more often than not. Unresponsive app etc... Not doing what it should. 😕

Pretty much as bad as it was before and it's still plugged in.

D

Dts3_1999Answer

Lyricist I

I’m no technical expert but I suspect this is something to do with Vodafone Broadband. I recently switched to Vodafone Broadband and now my Era 100 is constantly disconnecting and reconnecting but my Beam (gen 2) and Play 3 all seem to still be working fine. I hardly ever had any issues before I switched to Vodafone broadband. Unfortunately with Vodafone broadband they don’t seem to let customers edit the wifi settings too much. I’ve tried switching on compatibility mode but that doesn’t seem to have helped much for me.

S

SimonSimon

Lyricist I

same issue here as far as Sonos app totally bugged out. Used to work just fine and now for the past month the app shows an amp playing a song (which it is not) then shuffles on its own and basically does nothing. I now need my teenagers to use spotify to play any music at all. My phone app shows all my equipment in the rooms saved previously, but no output. Deezer will not work either. I have rebooted routers, turned equipment off then on again with no changes. Our WiFi is strong throughout the house. Why would Spotify app work and not Sonos ??? Is this a planned complete shutdown of the system in an effort to force an upgrade of hardware (new connect amps,etc)?

Sign up

Login to the community