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How can I fix my Five after the Upgrade?

  • 24 April 2022
  • 2 replies
  • 46 views
C

I upgraded the controller yesterday to 14.6 (mac) and now my Sonos Five won’t connect. I have two other Sonos Ones that are connecting no problem.

I tried factory resetting and reconnecting. That *worked* for completing the in-app process, but then at the last step it said something like “Your new device may not appear in System; if so, unplug and replug it back in.”

It didn’t appear; I did unplug and replug; it still does not appear in the app.

This is very frustrating. Any idea what’s up and how to fix it?

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Best answer by cinjon 24 April 2022, 02:23

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2 replies

C

On a hunch, I tried removing my Eero extender and it worked. I think it may have been an issue post upgrade where it connected to the extender and somehow lost that it was on the same network as everyone else…?

buzz

Try temporarily wiring a ONE and the PLAY:5 to your network, then attempt the update. Don’t Factory Rest the ONE’s.

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