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Good morning,

I recently discovered that I can’t group more than two rooms. I have three rooms. In the living room, I have an ARC with two subwoofers and two Sonos One SL speakers, left and right. In the bathroom, a Sonos One speaker, and in the bedroom, a Sonos One. I can group two rooms at a time but not all three... why is that?
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Sonos One: Cassa
Numero di serie: XX-XX-XX-XX-XX-XX:X
Sonos OS: S2
Versione: 16.3.1 (build 80155240)
Versione hardware: 1.26.1.9-2.2
ID serie: A300
Indirizzo IP: 192.168.2.69
WM: 1
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Sonos One: Cassa Bagno
Numero di serie: XX-XX-XX-XX-XX-XX:X
Sonos OS: S2
Versione: 16.3.1 (build 80155240)
Versione hardware: 1.26.1.9-2.2
ID serie: A300
Indirizzo IP: 192.168.2.66
WM: 1
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Sonos Arc: Casse Sala
Numero di serie: XX-XX-XX-XX-XX-XX:X
Sonos OS: S2
Versione: 16.3.1 (build 80155240)
Versione hardware: 1.27.1.8-2.2
ID serie: A100
Indirizzo IP: 192.168.2.27
Ingresso audio:
WM: 0
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Sub: Casse Sala
Numero di serie: XX-XX-XX-XX-XX-XX:X
Sonos OS: S2
Versione: 16.3.1 (build 80155240)
Versione hardware: 1.32.1.4-2.2
ID serie: A200
Indirizzo IP: 192.168.2.28
WM: 0
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Sonos One SL: Casse Sala (SS)
Numero di serie: XX-XX-XX-XX-XX-XX:X
Sonos OS: S2
Versione: 16.3.1 (build 80155240)
Versione hardware: 1.28.1.6-2.2
ID serie: A100
Indirizzo IP: 192.168.2.55
WM: 0
---------------------------------
Sub: Casse Sala
Numero di serie: XX-XX-XX-XX-XX-XX:X
Sonos OS: S2
Versione: 16.3.1 (build 80155240)
Versione hardware: 1.32.1.7-2.2
ID serie: A202
Indirizzo IP: 192.168.2.54
WM: 0
---------------------------------
Sonos One SL: Casse Sala (SD)
Numero di serie: XX-XX-XX-XX-XX-XX:X
Sonos OS: S2
Versione: 16.3.1 (build 80155240)
Versione hardware: 1.28.1.6-2.2
ID serie: A100
Indirizzo IP: 192.168.2.56
WM: 0

As a guess, there’s some sort of networking issue, perhaps wifi interference. At the least, I’d try a network refresh, by unplugging all the Sonos devices, and then rebooting your router. Wait a couple of minutes before plugging in your Sonos devices.

If that doesn’t change anything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

yea that’s bc their app sucks.  try holding the play button on the device you want to j up - typically somewhere around 3 seconds before you get a beep boop and it joins whichever group is actively playing.

Thanks to all to reply me. Seams that neither app or button works.

I contacted the support and I solved it, the problem was the fact that I had not activated the Wi-Fi. My configuration is wired but apparently I still had to activate the Wi-Fi. Maybe because one room is wired and the other two is not? Thank you!

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