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I am having trouble connecting a new SL One to my existing system -

(a beam and two other SL ones)

when I turn it on the app finds the new product and then emits the chime that tells me temporarily connected ti phone. However when the ‘connecting to your Sonos SL’ screen starts it just sits there with four dots flashing for about 15 mins. Eventually the LED light on speaker goes red but no error message appears on app. I was in contact with chat support yesterday but no solution found. Tried rebooting router etc. Anyone had  similar problems? My existing system working fine 

Have you tried connecting with Ethernet cable temporarily to get it set up? 

No - I’ll try that thanks 

Just in case anyone else has same problem I tried adding using my son’s phone instead and it worked - bizarre as both iOS iOS up to date and both using latest version of app. 

That suggests to me a mesh network, with your phone being connected to a different segment of the network than your son’s phone. 

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