Hi,
I recently bought an Era 300. I tested the Airplay feature from my Windows Desktop with the Itunes app, and from my Pixel with AirMusic. At first, it worked and I could listen music on the ERA 300, but since a few days it does not work anymore. I factory reseted the Era 300 and it still does not work. The Airplay connection seems to work as I can select the Sonos speaker from Itunes, but there is no sound coming out.
Has anyone else had this problem?
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you have been having with AirPlaying to your Era 300 speaker.
I recommend testing with the Apple iTunes software - any Android solution is going to be reverse-engineered and therefore perhaps not the best to test with.
Please try a reboot of your router (turn it off for at least 30 seconds) and a reboot of your Windows computer too, if you tend to use sleep rather than shutdown (as with a laptop, for example).
If you still have the issue after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
Please do not reset your speaker again - if it did not help the first time, it won’t help any other time either, and doing so just creates more work for you.
I hope this helps.
Hi
I reached out to the technical support. It seems that this issue appeared a few weeks ago on several Sonos device. Engineering is working on ait, but there is no visibility on when it will be fixed :(
Hi
Thank you!
I found your case, and the issue tagged against it - I have tagged this thread with the same tracker and will post here when I hear of it being resolved.
Thank you, Corry ! much appreciated !
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