Hi everybody,
Since the first installation, months ago, I’ve been experiencing continuous connecting problems with my setup (Era 100L + Era100 R + Sub Mini).
Unfortunately, that translates into constant resets (even more frequent with the release of the new app), and my frustration keeps growing.
I am using a ZTE MC801A router with a two-piece Eero system, does anybody have an idea?
Many thanks in advance!
Hi
Welcome to the Sonos Community! And, apologies for the delay.
I recommend a read of my troubleshooting article linked below - it may highlight some network requirements you are unaware of. Please pay particular attention to the WiFi Mesh and Reserved IP addresses sections - I think they may be the most relevant.
If that does not provide answers, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Thanks for your reply
I already contacted technical support and ran some tests with them.
One of my Era100 was born damaged and caused even more problems to the system.
The new one has just arrived and I am finally testing the system with the new one.
Hi
Glad to hear that a solution was found - thanks for updating the thread!
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