+3
Hello Everyone,
I have one question about a strange situation with my two Era 100.
These one are in stereo mode with a fixed IP addresses on my home network. My Sonos configuration is in 5ghz.
Sometimes not always I have a strange situation, the right one has a low volume that the left one, the right one works but with a volume lower. This situation is not permanent.
Have you an idea about this situation ?
Kind regards to you.
Thank you for your support.
I have one question, I have one Sonos Boost, maybe If I use this one the problem will be resolved, what do you think ?
Kind regards.
The Boost is likely not going to be the answer here, because when wired to the router, it creates a SonosNet (wired/wireless) network for your Sonos system and the Era speakers do not use that network, as they are designed to not work with SonosNet.
You could perhaps try a different 2.4Ghz and 5Ghz WiFi channel instead on your router, but you seem to have a decent WiFi connection already to both speakers. If you do try different channels, then for the 2.4Ghz band use only channels 1, 6 or 11, as they are non-overlapping and to help reduce interference set a channel-width of 20Mhz only (if your routers allows that). Just keep an eye on their SNR level and as mentioned earlier, try to keep it at/above 45dB.
+3
Thank you for your help.
One more thing, I have in total 4 Era 100 : 2 in the living room and 2 in the kitchen.
I have moved the 2 Era 100 of the living room in the kitchen and the problem appears sometimes like informed in my first post. The problem appears in the kitchen.
I go to checked the network.
Kind regards.
+3
Thank you for your information.
I am not in my home, I go to checked with your information.
Kind regards Ken.
In that case it maybe best to try to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.
+16
I also think using fix one of the 2,4 GHz channels
Is it lowering its audio, or is it dropping its audio due to buffering issues and problems with its connection/signal strength? Maybe monitor its SNR levels and ensure both Era speakers are operating at/above 45dB signal strength. See this link on where to locate the SNR level in the Sonos App:
https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app
+16
Could be a network connection issue but I recommend contacting Sonos support and sending a diagnosis before. So they can take a look inside.
https://support.sonos.com/en-us/contact
+3
Hello again Ken,
I have checked the SNR on the speakers : the left one has 57dB and the right one has 55dB.
Kind regards.
Hello again Ken,
I have checked the SNR on the speakers : the left one has 57dB and the right one has 55dB.
Kind regards.
I see you mentioned they are in the Kitchen - one common device that can interfere with their signal is a microwave. Do you perhaps have one near to either speaker? I’m wondering if that might perhaps be the reason🤔?
+3
Indeed, I have one microwave but when the problem appears, the microwave is not in function.
Before, I had 2 One SL also in the kitchen and I these one works properly without problems.
I have also in this room, one iRobot in 2.4ghz maybe this one > ?
The problem appears when the iRobot is not in function.
Kind regards.
+3
Thank you for your support.
I have one question, I have one Sonos Boost, maybe If I use this one the problem will be resolved, what do you think ?
Kind regards.
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