connectivity

2 replies
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I just received a diagnostic code and this board suggested I post it to see if that might speed up help..

Code: *************

New router and can’t get the sonos on my phone to even start to look for system, much less allow me to input new network name.

Moderator edit: recorded and removed diagnostic number (identifying info)

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N

nik9669a

Senior Virtuoso

The new Sonos app is having some teething problems. A workaround is to set your new wifi credentials to what they were on the old one. Then WiFi names and passwords match for all your devices.

Pools-3015

Prodigy I

Is this a new router? Do you have a laptop with an ethernet cable so that you can plug directly into one of the routers LAN ports? A direct connection should give you access to the routers settings pages.

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