I just received a diagnostic  code and this board suggested I post it to see if that might speed up help..

Code: *************

New router and can’t get the sonos on my phone to even start to look for system, much less allow me to input new network name.


Moderator edit: recorded and removed diagnostic number (identifying info)

2 replies

Userlevel 7
Badge +19

The new Sonos app is having some teething problems. A workaround is to set your new wifi credentials to what they were on the old one. Then WiFi names and passwords match for all your devices. 

Userlevel 5
Badge +7

Is this a new router? Do you have a laptop with an ethernet cable so that you can plug directly into one of the routers LAN ports? A direct connection should give you access to the routers settings pages.