I just received a diagnostic code and this board suggested I post it to see if that might speed up help..
Code: *************
New router and can’t get the sonos on my phone to even start to look for system, much less allow me to input new network name.
Moderator edit: recorded and removed diagnostic number (identifying info)
The new Sonos app is having some teething problems. A workaround is to set your new wifi credentials to what they were on the old one. Then WiFi names and passwords match for all your devices.
Is this a new router? Do you have a laptop with an ethernet cable so that you can plug directly into one of the routers LAN ports? A direct connection should give you access to the routers settings pages.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.