I have just purchased a beam 2 but cannot get beyond the WiFi connection set up phase.
I have split my router and connected TV to 2.4GHz, disabled VPN for Sonos and mobile device and still cannot connect using the correct password. It won't connect via ethernet either as it drops out straight away after coming through the speaker.
I'm at a loss here and frustrated to say the least
Best answer by Fam beam 2
Thanks for your input guys. Sorted: VPN wasn't permanently locked out for app. Once locked out straight through.
Get your Sonos and controller on the same Wifi and see if that helps.
+18When you say “I split my router” does that mean you are now seeing a 2.4 SSID & a 5 SSID? If so do they both have the same name and password? Something like:
Mynetwork 2.4
Mynetwork 5
+17I have just purchased a beam 2 but cannot get beyond the WiFi connection set up phase.
I have split my router and connected TV to 2.4GHz, disabled VPN for Sonos and mobile device and still cannot connect using the correct password. It won't connect via ethernet either as it drops out straight away after coming through the speaker.
I'm at a loss here and frustrated to say the least
Can you describe your network? This will help members find a solution for you.
Do you have a managed switch in your network? If so, the Beam may be crashing your network if you do not have STP enabled.
When you say “I split my router” does that mean you are now seeing a 2.4 SSID & a 5 SSID? If so do they both have the same name and password? Something like:
Mynetwork 2.4
Mynetwork 5
Yes just so, and both have same password
+18When you say “connected TV to 2.4GhZ” do you mean you did this within the TV settings? That would, of course, not have anything to do with the Beam 2 setup. Are you saying the Beam 2 does not complete Sonos app setup because the Sonos app will not accept your password? Is your mobile device with the Sonos app on it connected to 5GhZ? Are any other Sonos devices showing on the Sonos app or is this your first Sonos purchase? If you have other Sonos devices what band are they connected to. The Beam 2 has to be connected to 2.4GhZ.
Get your Sonos and controller on the same Wifi and see if that helps.
My mobile device and beam are on same 2.4ghz frequency
When you say “connected TV to 2.4GhZ” do you mean you did this within the TV settings? That would, of course, not have anything to do with the Beam 2 setup. Are you saying the Beam 2 does not complete Sonos app setup because the Sonos app will not accept your password? Is your mobile device with the Sonos app on it connected to 5GhZ? Are any other Sonos devices showing on the Sonos app or is this your first Sonos purchase? If you have other Sonos devices what band are they connected to. The Beam 2 has to be connected to 2.4GhZ.
Yes, all relevant devices are on same 2.4ghz. I get as far as the connect to WiFi phase and once I put password in it says cannot connect. Try multiple times then asked to connect to ethernet. When I do this the sound comes out of the beam 2 for a couple of seconds before silence again and either asked to reboot router (which I have multiple times) or stes cannot connect and try later before directed back to start. Do I have to have different passwords for each frequency as only the 2.4ghz one shows up once I separated them?
Thanks for your input guys. Sorted: VPN wasn't permanently locked out for app. Once locked out straight through.
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