Can't get my sonos system connected - can someone help please ...!!

Forum|Forum|3 years ago
April 3, 2023
5 replies
176 views

Good evening !

I have bought my Sonos system in Hong Kong and recently moved to France.

I have tried several times to set it up but failed endlessly.

Can someone please help.

Getting really frustrated here.

BIG THANK YOU

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Best answer by Ken_Griffiths

You may also find this Sonos support link helpful if you have not reset your Sonos product…

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

C

cnittkeAuthor

Contributor I

Forgot to mention its a Sonos One system

Ken_Griffiths

So what is its state - is it still setup for the router in Hong Kong or has it been reset to factory settings?

Does the new router/network meet the current Sonos System requirements?

https://support.sonos.com/en-us/article/sonos-system-requirements

Does your ‘mobile’ controller App (S2, presumably?) meet these requirements?

https://support.sonos.com/en-us/article/sonos-app-requirements

Ken_GriffithsAnswer

You may also find this Sonos support link helpful if you have not reset your Sonos product…

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Airgetlam

Just to confirm, the only difference between a Sonos product sold in Hong Kong and one sold anywhere else is the power cord. There is zero difference in the internal electronics.

Bruce

M

MarkWGordon

Lyricist I

Trying to connect my Sonia Move to Bluetooth and when I press the button at the back I do not get a “chime”

please help! Thanks

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