I rested my devices to factory setting now i can’t recreate a new system. The connection doesn’t go pass the accessory settings connect to wifi - something occurred, try again, and nothing changes.
Diagnostic 1490802247
Answered
can’t connect after factory reset
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I recommend you get in touch with our technical support team, who will go through some real-time troubleshooting with you.
However, it may be worth trying the following steps first:
- Reboot your router - turn it off for at least 30 seconds
- Unplug any WiFi extenders you may have
- Reset the Sonos app
I hope this helps.
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+19Hi
Welcome to the Sonos Community!
I recommend you get in touch with our technical support team, who will go through some real-time troubleshooting with you.
However, it may be worth trying the following steps first:
- Reboot your router - turn it off for at least 30 seconds
- Unplug any WiFi extenders you may have
- Reset the Sonos app
I hope this helps.
+24Why did you reset them in the first place? That is almost never a good idea.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.