Skip to main content

My Arc keeps intermittently dropping Spotify signal, it works fine with TV signal. Google wifi pucks nearby with great speed and connection.

I had two Ones as surrounds with the Arc and when they were configured together all three would drop out. I disconnected them from the Arc and the Ones work fine, no dropping.

The Arc continues to drop Spotify audio.

Grabbed a diagnostic code **********

Halp please

 

Moderator edit: diagnostic number recorded and removed (identifying information)