Skip to main content
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Keith N
Keith NAnswer
Sonos Staff
April 3, 2018
Hello everyone. Thanks for keeping the conversation going. In most cases, a 701 error points to a general connectivity problem. Normally, this will take a bit of troubleshooting regarding the network configuration and how Sonos is integrated. Submitting a diagnostic report can be helpful for the moderators to take a quick look and advise on next steps.

Alternatively, if you are looking for a more immediate method of troubleshooting, I'd recommend giving our support technicians a call to troubleshoot this in real time. They can set up a remote session and get a closer look at how data is being routed along the network.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
View in thread

70 replies

hd_ny
Lyricist II
November 30, 2017
I get the same error message all the time - how can this be resolved? It feels like there is a limit on the number of songs you can add to your queue in Sonos???
Airgetlam
Airgetlam
November 30, 2017
There's nothing about a 701 error code in the FAQs. What queue are you adding songs to? Have you tried to submit a system diagnostic, and post the number here, for the folks at Sonos to look at?
Bruce
hd_ny
Lyricist II
November 30, 2017
Thanks for your reply! I also received the 1002 error message. Just sent diagnostic information and my confirmation # is 8155487.

From what I have read here, seems like a wireless issue - makes me a little disappointed in Sonos. Wish it worked better. I do have over 3000 songs in my spotify library, but I didn't think that would be an issue for Sonos.
hd_ny
Lyricist II
November 30, 2017
btw... my library plays fine from the spotify app.
Airgetlam
Airgetlam
November 30, 2017
Well, the wireless issue might be a problem with wifi interference. Might we worth checking these FAQs;

error codes

Wifi Interference FAQ

You may want to try connecting one of your Sonos devices to the router with an ethernet cable, too. That would put it on a parallel network called SonosNet, so it doesn't use up your own wifi's bandwidth.

Hopefully someone from Sonos will swing by and look at that diagnostic, and be able to give us better information.
Bruce
Ivy S
Lyricist I
December 1, 2017
I had the same issue for a while. I used Xiami as my music service provider and recently I could not add "my favorite songs" in Xiami to Sonos playlist. And actually I could not even add an individual song to the playlist. It shows error701. I just sent diagnostic information and my confirmation # is 8156671. Can someone help with this issue? Really appreciated!
    bdugick89
    Lyricist I
    December 2, 2017
    Confirmation number 8164437.

    Version:8.2.1
    Build: 39247170
    Service: Spotify
    Wm:0

    Seems like every couple songs throws this error but many play fine.
    surridgetunes
    Lyricist I
    December 4, 2017
    Hi have read a number of comments in this community - my whole system is jammed as when I try to play my tunes I get error message 701 or 1002 "unable to join queue", or unable to connect to //HOME/Music - doesn't appear to be a consistent approach to the error messages, just a system that I cannot use. The answers given on other pages have not helped me so far. I have submitted diagnostic 8166377 - can you help please?
    Neil_76
    Contributor II
    December 16, 2017
    Hi, did you find a solution to this? I have the same problem.
    mark.macky
    Contributor I
    December 16, 2017
    I’m having the same issue. Songs saved on the device work, but if I try to play anything on Spotify or Apple Music I get error 701. Very frustrating. If anyone can help I’d really appreciate it.
    Show more replies
    Terms & ConditionsAccessibility statement