I have a Beam + Amp + Sub home theatre setup. I also have a mixture of other speakers throughout the rest of the house - another Amp, a couple of Era 100s, a couple of Play 1s and a One. They’re all running on wireless on the same network via multiple Unifi WIFI APs.
Generally speaking, everything is working ok after several months of chaos, but there a few remaining niggles. The most problematic is that I can’t Airplay to the Beam. It immediately fails with the error ’Unable to connect to “Living Room”’. The behaviour is consistent and exactly the same from a wide variety of different Apple devices. I can successfully Airplay to all the other speakers/Amp in the system that support Airplay, including some on the same WIFI AP as the Beam. The other day I finally got round to trying to sort this out, and I factory reset the Beam and re-added it. I was happy to see that after doing so Airplay now worked, and I thought that was the end of the matter.
Sadly, a day later, it’s back to doing exactly the same thing it did before. Nothing I can think of has changed in the meantime. I know the standard advice at this point would be to “reset my router” but that’s pretty meaningless at this point; it worked briefly and nothing has changed about my network in the few intervening hours. I fail to see how restarting the router is going to change that.
I was hoping to contact Sonos support but it would seem that despite whatever it says on the website, support is never available either on the phone or chat here in Spain. Is my Beam just broken? Or is this another casualty of the spectacularly botched new app? (I’m a software developer and whoever managed this disaster needs to reconsider their career choices)