I just updated my system to S2 v15.1 and my Gen2 subwoofer failed (my Sonos1, Playbar, Amp2 all updated fine). I tried resetting, reconnecting, rebootng and nothing worked. I called tech support and they went thru the same steps, said it was likely a fault. They cannot “see” the sub on their end and offered an RMA #. Now I have to buy a new subwoofer “at a discount”, which will still cost me more than $600.
Is there anything beside 1) restarting the sub (white flashing light doesn’t go green), resetting to factory default (orange/white flashing light doesn’t go green), rebooting by Boost, rebooting my router, that I can do on my end?