I have a split system - the old S1 is working fine but sonos 2 is not seeing either of my newer speakers. I have tried turning then on and off and resetting the router. I have submitted a diagnostics report. It is after hours. What is the next step to recover connection? Thanks
Answered
Unable to find rooms on S2
Best answer by Ken_Griffiths
One very quick and simple way is to perhaps reset the S2 App in ‘Settings/App Preferences’ and then on reopening, ask it to connect to the existing S2 system on the same network signal (do not create a new system) - if it doesn’t find it, then try restarting the S2 players and make sure you have not setup the system on a different access point, or guest network.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
One very quick and simple way is to perhaps reset the S2 App in ‘Settings/App Preferences’ and then on reopening, ask it to connect to the existing S2 system on the same network signal (do not create a new system) - if it doesn’t find it, then try restarting the S2 players and make sure you have not setup the system on a different access point, or guest network.
Additionally, one of the keys to resetting the router is it should be done while the Sonos devices on question are unplugged.
Bruce
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.