Is the Play:5 in a different room to the other players? If so, are the EQ settings different?

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If this is a change from previously, it is quite possibly a hardware failure. It has been known for bass to go gen1 P:5s. It isn't a common issue - Sonos gear is very reliable - but it happens. If the questions suggested by @richardwild do not produce an explanation, call Sonos Support. They can remote access your system and should be able to confirm if there is a problem



If there is a fault, ask about out-of-warranty replacement - Sonos sometimes offers attractive terms in these situations - you have nothing to lose by asking.

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Hi Both,



Thanks for the replies - yes, @richardwild I checked the EQ and that made no difference. Will try support now...



Cheers



John

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