Symphonisk plays no sound but otherwise has full functionality

15 replies
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I just recently purchased the Symphonisk speaker and there is no sound. I don’t even get sound during true play. I do have a light on the front that is white. The play button and volume buttons work just fine and I can control my play 1 if the speakers are paired from the Symphonisk. From all appearances it just seems that the speaker is broken.

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AirgetlamAnswer

Then return it to IKEA, and get a new one.

Bruce

Ken_Griffiths

Did the speaker play the ‘Success’ tone on completion of its setup?

Do you see it in the S2 App, in "Settings/System/About My System” and is it assigned an IP address from your router, showing it to be installed on the same subnet as your other Sonos product(s)?

Have you tried powering it off and on again?

C

ccorbin63Author

Contributor I

No success tone. It is present in the app and I do see it on my wifi network. I have unplugged the speaker and plugged it back in to no avail.

Ken_Griffiths

And is it assigned an IP address in the About Box? - Are there any other WiFi access points on the network and what router is it?

C

ccorbin63Author

Contributor I

It does have an IP address and it’s on the same access point as my Play 1 which is working fine.

Ken_Griffiths