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I am unable to browse music with spotify on my sonos. 



Tried the usual reset actions:

reset modem connection, reset bridge, remove and re-authorize spotify account.



Nothing helps. In the past resetting would make a difference. Actually quite amazed how unstable the sonos / spotify integration is.



Please how a look at my issue. Diagnostic support ticket: 3910512
Hi Dominique,



Thanks for your reply. I tried your suggested steps. Moved my router to channel 13 (sonos is on 1), moved the bridge as far as possible, replaced the LAN cable. Nothing helps.



I did found out something interesting. If I use the spotify program on my PC (direct lan link with my router), I do get to browse and select spotify playlists. Through my ipad or android phone (app) however both give the message "unable to browse music with spotify". I can start/pauze any music already in the queue on my ipad.



Diagnostic number before the reset: 3920825.



After the hard reset I also removed and re-authorized the spotify account. Again no solution.



Diagnostic number after the reset: 3920907.



Regards,

Mark
Yup, adding my name to the list of all those who bothered to find this forum. Spotify through Sonos failed on Christmas morning. Spotify working fine directly on iPad/Macbook, etc., but unable to browse via Sonos. Very disappointing and still can't play music over this Christmas holiday. Tried rebooting everything, reauthorising, and all that jazz -nowt, nada, klum, zilch... 
Same problem as other posters: Sonos cannot play music from Spotify Premium as a source. Sonos ‘sees’ our Spotify account as a source: but returns an empty field of blue with “Unable to browse music” when you click on Spotify “Playlists”, or “There was a problem searching” if you use the Search field. System is 5 Sonos players, a Bridge, 3 Macs and 5 iPhone/iPad controllers. Had been working perfectly for a year, until problem exclusively with Spotify started 2 weeks ago. All Players, Controllers and System continue to work fine with all sources other than Spotify. Able to play from Amazon, Pandora and Internet Radio Spotify app itself working fine on all devices, and our Premium account is uptodate. Have removed and re-added/authorized Spotify as a Sonos source 3 times. There is no problem adding and authorizing the Spotify Premium account. Have today uninstalled Sonos, downloaded current controller software for all devices, reset Bridge and Players to factory defaults, and re-configured entire system. No change in problem. Is there a system reset or update that can be done on Sonos’ end that might solve my problem?

Just received Sonos 1 as a gift, set up spotify which was a long and painful process. Took me an hour to get it set up! Now it is set up, I get told that Spotify is unable to browse music. Spotify works fine in its own app, and all other services work fine, so it's no use telling us to reboot of others have done the same and it still doesn't work. It's your end! Please look into this because not only is Spotify expensive but so is your equipment, and it is currently useless. Look into it your end!!
Same problem as other posters: Sonos cannot play music from Spotify Premium as a source. Sonos ‘sees’ our Spotify account as a source: but returns an empty field of blue with “Unable to browse music” when you click on Spotify “Playlists”, or “There was a problem searching” if you use the Search field. System is 5 Sonos players, a Bridge, 3 Macs and 5 iPhone/iPad controllers. Had been working perfectly for a year, until problem exclusively with Spotify started 2 weeks ago. All Players, Controllers and System continue to work fine with all sources other than Spotify. Able to play from Amazon, Pandora and Internet Radio Spotify app itself working fine on all devices, and our Premium account is uptodate. Have removed and re-added/authorized Spotify as a Sonos source 3 times. There is no problem adding and authorizing the Spotify Premium account. Have today uninstalled Sonos, downloaded current controller software for all devices, reset Bridge and Players to factory defaults, and re-configured entire system. No change in problem. Is there a system reset or update that can be done on Sonos’ end that might solve my problem?

Have just checked and mine is all working now 🙂
Same problem as other posters: Sonos cannot play music from Spotify Premium as a source. Sonos ‘sees’ our Spotify account as a source: but returns an empty field of blue with “Unable to browse music” when you click on Spotify “Playlists”, or “There was a problem searching” if you use the Search field. System is 5 Sonos players, a Bridge, 3 Macs and 5 iPhone/iPad controllers. Had been working perfectly for a year, until problem exclusively with Spotify started 2 weeks ago. All Players, Controllers and System continue to work fine with all sources other than Spotify. Able to play from Amazon, Pandora and Internet Radio Spotify app itself working fine on all devices, and our Premium account is uptodate. Have removed and re-added/authorized Spotify as a Sonos source 3 times. There is no problem adding and authorizing the Spotify Premium account. Have today uninstalled Sonos, downloaded current controller software for all devices, reset Bridge and Players to factory defaults, and re-configured entire system. No change in problem. Is there a system reset or update that can be done on Sonos’ end that might solve my problem?



yep..mine too...all resolved, looks like it was a backend issue ..now gets those tunes going 😉
yeah! Great fun now - thanks for sort ing out! 
I to can not get Spotify working on my Sonos. Everything had been fine until yesterday and all of a sudden it says 'There was a problem searching. Please try again'. I have tried following the re-boot process outlined earlier in the post and Spotify works fine on stand alone on my MAC. Also the radio function and music library on my MAC works fine through Sonos - just not Spotify, which is annoying as I wanted to play lots of Christmas songs through the system. 
It was working yesterday after you resolved it. Now, it's stopped again! What is going on?
Same issue here...
Same here - very frustrating, You sound like my IT at work "re-boot the system" or how the hell am I going to change my router's channel. I'm just going to stop using spotify but to be fair there is not a lot of options for music streaming. really disappointed. 
me as well - working fine on Christmas eve but had continual problems since yesterday
same for me. worked fine until a couple of days ago now just says "unable to browse music". tried on 3 different devices. reauthorized my spotify account. spotify works ok on its own
Exactly the same problem here in The Netherlands. Must be a sonos problem because spotify app works fine. Getting tired of sonos/ spotify problems.
Im having exactly the same problem in the channel islands! So annoying!!! Sonos need to sort this out ASAP
me as well - working fine on Christmas eve but had continual problems since yesterday

Me too
take the opportunity to try some of the free Radio stations...there's Christmas only ones and every type of genre you can think of--some playing continuous music.
Hello Mark,



Thanks for the diagnostic. There is some interference on your system which could be contributing to your issues. Take a look at this link, it has possible causes and potential solutions to help with this. Sometimes changes as minor as making sure to separate your wireless router and the Sonos devices by three or more feet, or as far as the ethernet cable allows, will improve audio streaming. Your Sonos system is currently on channel 1, try moving your router to channel 11.



Also, I see an error on your diagnostic that indicates there may be an issue with your ethernet cable. Please also replace this cable with a new one and test the system again. 



If you still have further issue, please grab another diagnostic after these steps and I'll be happy to take a look. Reply with the number here first, then try the test below.



Try another reboot in this order: 

- Unplug your router and all the Sonos devices.

- Plug in your router after about 30 seconds and wait for your network to come back up. 

- Plug in all of your Sonos devices and allow them to go solid white.

- Once the last unit goes solid white, test Spotify again. 



Please grab another diagnostic at this time. 
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