sonos smell

  • 6 August 2019
  • 4 replies
  • 712 views
A

just bought a couple of sonos play 5s and one of them started emitting a burned electrical smell."

I cant find any answers in here, other Than contact customer service.
What is the issue?
The one that smells is more than 3 years old, so its not because its new it smells/stinks
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4 replies

Airgetlam
I've never seen any "Manu (sic) cases" of this. I'll repeat what Misfit said: contact Sonos Support to discuss it.
Bruce
M
Userlevel 5
Badge +13
Yeah... contacting support is really your best option here.
A
But there's been so Manu cases with this issue, someone must know what og could be, og if i should worrie
M
Userlevel 5
Badge +13
I wouldn't worry too much, especially if you didn't see a spark or smoke; but if you haven't already unplug the device from power.

If you smelled a burnt electrical smell, something on the inside probably cooked and most likely the device wont function properly, for that you will need to contact support.
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