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sonos smell

  • August 6, 2019
  • 4 replies
  • 817 views
A

just bought a couple of sonos play 5s and one of them started emitting a burned electrical smell."

I cant find any answers in here, other Than contact customer service.
What is the issue?
The one that smells is more than 3 years old, so its not because its new it smells/stinks
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    4 replies

    M
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    • Misfit
    • Enthusiast II
    • August 6, 2019
    Yeah... contacting support is really your best option here.
    A
    • Andzull
    • Author
    • Contributor I
    • August 6, 2019
    But there's been so Manu cases with this issue, someone must know what og could be, og if i should worrie
    M
    Forum|alt.badge.img+13
    • Misfit
    • Enthusiast II
    • August 6, 2019
    I wouldn't worry too much, especially if you didn't see a spark or smoke; but if you haven't already unplug the device from power.

    If you smelled a burnt electrical smell, something on the inside probably cooked and most likely the device wont function properly, for that you will need to contact support.
    Airgetlam
    • Airgetlam
    • August 6, 2019
    I've never seen any "Manu (sic) cases" of this. I'll repeat what Misfit said: contact Sonos Support to discuss it.
    Bruce
    M
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