Contributor I

Answered

Sonos skips songs from my Deezer

6 replies
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I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?

Connection Issue

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Jeff SAnswer

Retired Sonos Staff

I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?

Hi there,

Welcome to the community. Please try the steps in this guide to get Deezer playing again on your Sonos system. If that doesn't help, please submit a diagnostic report and reply here with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff SAnswer

Retired Sonos Staff

I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?

Hi there,

Welcome to the community. Please try the steps in this guide to get Deezer playing again on your Sonos system. If that doesn't help, please submit a diagnostic report and reply here with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

L

LucasL

Lyricist I

Hello,

I have exactly the same issue. When I play music from my Deezer account about 2 out of 3 songs are randomly skipped before the end. I tried the steps in the guide provided by Jeff but it didn't resolved my problem.
I have no issue while playing music form my Amazon Music Account or with local music.

Just before a Deezer song is skipped the Android Sonos App shows the following error message : "Unable to read "Song Title" - the connection to Deezer has been lost."

I submited a diagnostic report, here is the confirmation number if you need it : 252414841

Best regards

Smilja

There's currently an outage with Deezer.

https://status.sonos.com/

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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LucasL

Lyricist I

There's currently an outage with Deezer.

https://status.sonos.com/

Hi,

Thank you for your reply, It's a great news if it's a known issue. I'll wait till it's resolved

S

Stark57

Lyricist I

For supoort, All is good but with Deezer it's impossible to add music

R

rony rodrigues

Lyricist I

Hello, same error not playing songs on deezer saying connection is lost. Deezer works just fine everywhere else.

confirmation number: 511221277

thanks,

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