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Sonos skips songs from my Deezer

  • January 5, 2019
  • 6 replies
  • 892 views
J
I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?

Best answer by Jeff S

I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?

Hi there,

Welcome to the community. Please try the steps in this guide to get Deezer playing again on your Sonos system. If that doesn't help, please submit a diagnostic report and reply here with the confirmation number.
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6 replies

Jeff S
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  • Jeff S
  • Retired Sonos Staff
  • Answer
  • January 7, 2019
I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?

Hi there,

Welcome to the community. Please try the steps in this guide to get Deezer playing again on your Sonos system. If that doesn't help, please submit a diagnostic report and reply here with the confirmation number.
Help others find useful content by clicking the like button and selecting the best answer to your question.
    L
    • LucasL
    • Lyricist I
    • February 2, 2019
    Hello,

    I have exactly the same issue. When I play music from my Deezer account about 2 out of 3 songs are randomly skipped before the end. I tried the steps in the guide provided by Jeff but it didn't resolved my problem.
    I have no issue while playing music form my Amazon Music Account or with local music.

    Just before a Deezer song is skipped the Android Sonos App shows the following error message : "Unable to read "Song Title" - the connection to Deezer has been lost."

    I submited a diagnostic report, here is the confirmation number if you need it : 252414841

    Best regards
    Smilja
    • Smilja
    • February 2, 2019
    There's currently an outage with Deezer.

    https://status.sonos.com/
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      L
      • LucasL
      • Lyricist I
      • February 2, 2019
      There's currently an outage with Deezer.

      https://status.sonos.com/

      Hi,

      Thank you for your reply, It's a great news if it's a known issue. I'll wait till it's resolved
      S
      • Stark57
      • Lyricist I
      • February 9, 2019
      For supoort, All is good but with Deezer it's impossible to add music
      R
      Hello, same error not playing songs on deezer saying connection is lost. Deezer works just fine everywhere else.

      confirmation number: 511221277

      thanks,
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