If anyone is researching purchasing their Sonos Roam, I recommend getting the 3 year extended warranty Sonos offers.
I purchased my Sonos Roam kit (2) in April of ‘23 and used them pretty often when outside enjoying the pool. I hadn’t used them recently during the winter months, but I did notice that my roams would disconnect, but still appear like they were playing. Then one day, nothing. I couldn’t reboot them, and they would constantly show an orange led charge light with no other responses.
I contacted support and they said the device batteries were depleated and that I can return them for a 30% off coupon. You would think at least a 50% coupon would be justifiable here … but 30% it is.
Luckily I have a credit card where I could submit a warranty extension replacement that covers an additional +1 year over the manufacturers warranty. Now i’ll be able to use my 30% coupon to purchase another set + the 3 year extension.
I hope this new set has a better battery life. But hopefully you purchase the extended warranty, as i’m not very hopeful that these batteries will last much longer than a couple years.