Sonos Roam - Battery drain

No - simply pointing out the disingenuous relationship that retailers may have with product manufacturers. Since yesterday, I noticed they did post a 1 star review from someone who couldn’t get it to unpair with the phone app. I just think it’s odd with so many people having battery issues with the Roam, not one review on Crutchfield mentions it - I don’t know, maybe I’m the only one having battery issues that purchased it from Crutchfield… If they do ever publish my review, I’ll revise my post. 

Ah, I see. Yea, Sonos is a company that, in my perception, does not remove negative posts/reviews, at least here in these forums. But Sonos doesn’t have any sway over companies like Crutchfield, which appears to be filtering your review from being posted, although I suppose, not being familiar enough with Crutchfield any more, it could be in a moderation phase. To further the situation, Crutchfield has no official (or unofficial, that I’m aware of) representation on these forums that you’re posting on, nor any forums of their own in which you can communicate directly to them.

While I haven’t purchased anything from Crutchfield in maybe 15 or 20 years, I’d encourage you to do purchasing of Sonos products directly from Sonos. They’re pretty good about responding to direct questions where they can in these forums. And they have a pretty extensive money back time frame on all purchases. 

However, it’s obvious that there’s more than one thing going on with the Roam’s battery, as some people are reporting changes when they factory reset the device, while others are not. 

Sonos does tend to be mute while things are under investigation, so it can be frustrating as a user, but if you’re patient enough, they’ll often finally come out with some official statement, which may or may not be included with a software update, depending on the issue. 

Same issues here of course..., it is amazing that this battery drain problem has not been noticed by any of the many reviews I have read.
The problem is so obvious that I think there are only 2 possibilities:
- they didn't actually test the Sonos roam but just copied the publicity of Sonos
- they got a Sonos Roam without the problem.

Already the second day (21/4) I talked to Sonos about this (battery empty after 1 night in sleep mode) and James L. (Sonos staff) replied this: "I recommend submitting a diagnostic report and getting in touch with our customer care team who can take a closer look at that and figure out what might have happened."

I cannot believe that they are not aware of the problem…

William

I seem to see two complaints in this thread:

• disappointing battery time while in use playing music;
• disappointing battery time while on stand by.

The last complaint has been explained by Sonos. The Roam is two speakers: a bluetooth speaker (like a UE), but also a multiroom wifi speaker. When the Roam isn't completely turned off it's part of the multiroom audio system. Like other Sonos speakers it needs to be in contact with  the system (this also goes for the Move), which will use electricity. So it is not a problem - it's a feature. The Roam can stay on the charger without any problem.

If you do not want the Roam to use electricity you need to turn it completely off. Then it should act as any bluetooth speaker and not use anergy.

But that is not what the Sonos specs say:

What is the battery life of Roam?

Roam offers up to 10 hours of continuous playback on a single charge. When not in use, Roam switches to sleep mode to conserve power, and the battery can last up to 10 days.

Based on this, I’d expect my Roam to switch to sleep mode and last close to 10 days (yes, will vary according to system use/temps etc).  I get about 1.5 days - 15% of expected.  So, the specs are wrong or my Roam is faulty?  I’d really like to know the answer.

Hi, I was having the same issue and spoke to someone at Sonos, it was because I was only putting it in sleep mode which still connects to WiFi and checks for updates etc so will drain the battery. Hold the off button for five seconds which will power it off. I did this last night and the battery was still on 99% this morning. Hope this helps. 

Consider yourself fortunate then. I fully powered mine off last Sunday and it had easily 2/3rds charge. Tried powering it on just now - completely dead. I’m going to re-test this but if it does the same again I’m tempted to send it back. It’s not what was described / advertised.

Annoyingly I had to migrate to Sonos S2 app to get it to work too…

Also anyone managed to get it to work with the Sonos App while out and about? It seems that this functionality and Alexa are confined to when you’re at home and connected to your WIFI only - bit of a shame that.

Sonos App = WiFI.  No Wifi -- use Bluetooth and your bluetooth device (phone) controls.  

Yet, per the documentation from Sonos, even in sleep mode, it should last UP TO 10 days.   Most people are not seeing anywhere near 10 days in sleep mode.   More like, up to 5 days.

Oh I didn't know that, no I got five days and used it for about an hour in total to play music. That's not great then.