Sonos Play 5_2nd Gen Defective WiFi Cards?

I also just had a WiFi card go bad on a gen 2 Play:5 after roughly 16 months. I have to say the tech line support I received was pretty great, but I'm disappointed at the cost to replace (being only 4 months or so out of warranty). Agreed with Airgetlam's comment above that a handful of issues out of thousands of units shipped may be nothing, but if there really is a more fundamental problem I'd hope Sonos would come clean. Aside from this blip I couldn't be happier with the system. Here's hoping it's just my bad luck comin' around again.

Hi, one of my Play 5:2 gets a similar issue:
- it will work on RJ-45, will update, will play.
- It will stop working while disconnecting RJ-45.
- It will not connect when restarting.
- It will reconnect when re-connecting RJ-45.
Error report: 245003525

I have 6 Sonos devices (2xPlay 3, 2xPlay 5:2, Sonos connect:amp, Sonos connect) on my network at the moment (own 8 with 2xSonos Play:1), I have to mention that the Sonos Connect (RJ-45 wired) has a tendency to reconnect. what I notice is
- the white LED is dimmed when it's working
- the white LED is full bright when it's faulty
faulty = stop being visible in the app. That can happen from every 5 minutes to every month, but at the end, always [dis]connect ;)

> I can try to send a report right after a default but it should be visible in the report mentioned above.

Regards, LG

Hi, one of my Play 5:2 gets a similar issue:
- it will work on RJ-45, will update, will play.
- It will stop working while disconnecting RJ-45.
- It will not connect when restarting.
- It will reconnect when re-connecting RJ-45.
Error report: 245003525

I have 6 Sonos devices (2xPlay 3, 2xPlay 5:2, Sonos connect:amp, Sonos connect) on my network at the moment (own 8 with 2xSonos Play:1), I have to mention that the Sonos Connect (RJ-45 wired) has a tendency to reconnect. what I notice is
- the white LED is dimmed when it's working
- the white LED is full bright when it's faulty
faulty = stop being visible in the app. That can happen from every 5 minutes to every month, but at the end, always [dis]connect ;)

> I can try to send a report right after a default but it should be visible in the report mentioned above.

Regards, LG

Thanks for sending in the report. It looks like there's an issue with the wireless card on your Family Room Play:5. Please reach out to our phone team who can take over from here. You can find our phone number and hours here.

Thank you Jeff! Did you have a chance looking into the Sonos Connect wired-disconnection problem?

Mine just failed after months of use...
sonos support asked for diagnostic, confirmed a wifi card issue...
will be sending back once i get RMA setup.
thx, sonos!

I had a Play 5 wifi card fail last summer. The replacement Play 5 card failed yesterday. Both were the unit hard wired to my ethernet. I had to pay for the replacement at a reasonable fee since it was out of warranty. The second one is still under warranty. I am thinking I should change the ethernet connection to an non-Play 5 unit. Is this recommended? Are there similar problems with a BOOST?

You can connect any Sonos device to your ethernet cable, and they will all act in the same manner as a BOOST, creating the SonosNet network for all Sonos devices to connect to.

Thanks Airgetlam. Your answer focuses my question better. I only have an ethernet connection near two Play 5's. The one that actually has the ethernet connection has failed twice -- the other has not failed. I could fit a Boost into the same location. Do other Sonos devices have a similar record of wifi card failures? I have a Play 3 and a Connect that have never failed. I prefer to keep a mesh wifi network.

Not that I'm aware of. A BOOST is a great device, I've had one since they came out, and it works spectacularly.