Hi @mjf60172.

Welcome to the Sonos community and thanks for reaching out to us and for doing the extra effort of starting with the basic troubleshooting steps. I understand your situation and would want to help out.

I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or a possible product replacement.

Please let us know how it goes. We are always here to help out.

Thanks,

Thanks Paul, ill give that a go 

Hi @mjf60172.

You’re welcome. Please let us know how it goes with our technical support team so other members of the community who might have the same issue as yours and who are looking for answers may find your thread helpful and be able to follow through with the process on what was done.

Please let us know how it goes. We are always here to help.

Thanks,