Skip to main content
Answered

Sonos One crackling

  • January 3, 2021
  • 4 replies
  • 429 views
F

I have a number of Sonos products connected on a strong WiFi network around my house. One of my Sonos Ones recently started to suffer from a very loud crackling/static noise during music playback. It happens more on moderately bass heavy tracks but is irritatingly intermittent. I have tried moving the unit between rooms but it presents the same wherever it is located. 
 

I have seen a few threads where others experience similar faults but they mostly seem to have some sort of connection with a Playbar - mine does not - it is effectively a standalone speaker.

Can someone please help? Many thanks

Best answer by Ken_Griffiths

Thanks Ken, I have yes. No joy though sadly - problem still exists

If you don’t get any response to the diagnostic submission here, then just to assist, you can perhaps chat to, or contact Staff via this LINK.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

F
  • Fred H
  • Author
  • Contributor I
  • January 3, 2021

Oh, and I submitted diagnostics this morning.

Ref: 1404605314

Ken_Griffiths

Have you tried re-tuning the Sonos One speaker using trueplay to see if that fixes the issue for you?

F
  • Fred H
  • Author
  • Contributor I
  • January 9, 2021

Thanks Ken, I have yes. No joy though sadly - problem still exists

Ken_Griffiths
Ken_Griffiths

Thanks Ken, I have yes. No joy though sadly - problem still exists

If you don’t get any response to the diagnostic submission here, then just to assist, you can perhaps chat to, or contact Staff via this LINK.

Airgetlam
Terms & ConditionsCookie settingsAccessibility statement