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Fred H
Contributor I
January 3, 2021
Answered

Sonos One crackling

I have a number of Sonos products connected on a strong WiFi network around my house. One of my Sonos Ones recently started to suffer from a very loud crackling/static noise during music playback. It happens more on moderately bass heavy tracks but is irritatingly intermittent. I have tried moving the unit between rooms but it presents the same wherever it is located. 
 

I have seen a few threads where others experience similar faults but they mostly seem to have some sort of connection with a Playbar - mine does not - it is effectively a standalone speaker.

Can someone please help? Many thanks

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Ken_Griffiths
Ken_GriffithsAnswer
January 9, 2021

Thanks Ken, I have yes. No joy though sadly - problem still exists

If you don’t get any response to the diagnostic submission here, then just to assist, you can perhaps chat to, or contact Staff via this LINK.

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4 replies

Fred HAuthor
Contributor I
January 3, 2021

Oh, and I submitted diagnostics this morning.

Ref: 1404605314

Ken_Griffiths
Ken_Griffiths
January 3, 2021

Have you tried re-tuning the Sonos One speaker using trueplay to see if that fixes the issue for you?

Fred HAuthor
Contributor I
January 9, 2021

Thanks Ken, I have yes. No joy though sadly - problem still exists

    Ken_Griffiths
    Ken_GriffithsAnswer
    January 9, 2021

    Thanks Ken, I have yes. No joy though sadly - problem still exists

    If you don’t get any response to the diagnostic submission here, then just to assist, you can perhaps chat to, or contact Staff via this LINK.

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