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August 21, 2020
Question

Sonos affected by Wireless Access Point hardware change

I recently swapped out my 2011 access point in my bedroom used for WiFi there, and I am seeing some Sonos anomalies.

In the bedroom I have a Boost that is also root bridge, wired back to the main router in the common area, that has a Connect Amp also wired back to the same main router. I was using Airport Express in the bedroom, ethernet wire connected to the other ethernet jack on the Boost using the switch feature on Boost, to successfully obtain high speed WiFi in the bedroom - with the single band AEX set to work in access point mode, creating a 5 GHz network there. No issues with Sonos then, using either the phone or the Mac in the bedroom for control.

I replaced said AEX using a dual band TP Link access point as a drop in replacement. Now, at times, the Connect Amp disappears from the Controller as well as from the Matrix. Getting it to reappear needs a Connect Amp reboot, that works for some time.

I can’t see any logical reason for this - and when I brought the AEX back for a test, the problem disappeared.

Any reason why Sonos/TP Link are not playing nice all the time? The bedroom Sonos is supplied wirelessly from Boost, and there is no issue with that unit. Nor are other bedroom units like Firestick/Echo Show affected by the change.

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    62 replies

    Headliner II
    August 24, 2020

    Seems like they removed that possibility in the v3 hardware, in v2 it was part of the settings:

     

    https://static.tp-link.com/2018/201807/20180702/1910012424_RE205RE305_UG_REV2.1.0.pdf

    See section 3.4

    Also found some people that actually had DHCP trouble on their forum: https://community.tp-link.com/en/home/forum/topic/192368

     

    ratty
    August 24, 2020

    Ah yes, I have a couple of RE2xx devices -- not in use -- and that rings a bell. 

    KumarAuthor
    August 24, 2020

     

    Also found some people that actually had DHCP trouble on their forum: https://community.tp-link.com/en/home/forum/topic/192368

     

    Interesting…

    I have found a workaround of sorts. I have moved the RE 205 to replace another AEX access point in my son’s room, where there is no Sonos, and moved that AEX to my bedroom where there is Sonos and Firestick/Macbook. 

    All is now working fine in both rooms. 

    A question: if I need to replace this AEX in future, what are recommended replacements that will be a drop in such that Sonos will not be affected? All I need is a AP that can be fed by the second port of a connected to main network via wire Sonos unit, such that WiFi signals in the room are 5 GHz and stable/fast.

    That is what the AEX is doing, set up in access point mode.

    ratty
    August 24, 2020

    I’ve had mixed results with the TP-Link RE2xx units (which is why they’re out of use). 

    There have been no issues using the older (single-band) TP-Link WA850RE, or a small ASUS RP-AC52, hung off a wireless Sonos unit. In both cases I disabled the back-up DHCP server.

    KumarAuthor
    August 25, 2020

    Thanks gents, for all the inputs.

    A question for access points in general. If one was to buy an access point that works only as that when wired back to the router - assuming that such devices exist - can one assume that if it is added to the core network via a wire from a Sonos unit wired to said network, it can be assumed safely that it will work without any hiccups in Sonos?

    buzz
    Grand Maestro
    August 25, 2020

    Keep in mind that the SONOS network ports are 10/100. 

    KumarAuthor
    August 25, 2020

    @buzz yes, but that has not been a constraint in the six months that I am using them to extend wired internet within a room. I consistently get speeds of 50 Mbps broadband per my plan from the access point so wired, just the way I get these speeds from the main router. Firestick HD Video streams are solid and there is no effect on Sonos music play. I suspect the missing gigabit port feature is one that is rarely needed in domestic environments in practice.

    The problem with Sonos raised its head only when I replaced the Airport Express with the TP Link as the wired from Sonos Port WiFi propagator in a remote bedroom.

    PS: Note that Sonos net is not in use here, the Sonos unit is being used just as simple switch where the access point is concerned. 

    KumarAuthor
    August 25, 2020

    The Connect Amp dropped off again, and I suspect this happened after the TP Link on the other side of the wall was powered on by my son on his arrival. 

    Very frustrating. The system as is consists of the Boost and few other units including the same Connect Amp wired to the core network. The TP link just has the one wire running back to the router anchoring the core network, no connection to any Sonos unit except via being connected to the same router/switch. To avoid WiFi interference from the TP Link, I have even disabled WiFi on the Connect Amp. 

    As soon as it was rebooted, the Connect Amp came up again, and perhaps it will now stay that way until the next time the TP Link is power cycled!

    KumarAuthor
    August 26, 2020

    A possible clue?

    I find that invoking the matrix takes time ranging from less than a second at times to over a minute at other times; sometimes it takes a second click to get it to start the process. 

    This, from the same device/location, in the bedroom, with the Mac host signed on to the AEX access point.

    When there is a delay, often the information about the Sonos units does not show up in the Sonos controller, under the about my system.

    Is this related to the topic issue?

    Local Superstar
    August 26, 2020

    Does the AP also broadcast a 2.4GHz signal too?  I have a TP-Link Re650 that broadcasts both 2.4 & 5GHz (although it doesn't give me any issues) - but allows the channel to be selected. (sorry if already covered, I only speed read above).