Sonos 5 Gen 2 wifi problems

2 replies
671 views

After changing my router the Play 1 and Playbar all work fine but the Sonos 5 gen 2 only works if connected direct to the router or extender

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Jeff SAnswer

Retired Sonos Staff

forgot to say the diagnostic number is 812302571

Thanks for sending in the report. There's an issue with your Play:5's wireless card. Please reach out to our phone team who can take over from here. You can find our phone number and hours here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

R

RutlandAuthor

Contributor I

forgot to say the diagnostic number is 812302571

Jeff SAnswer

Retired Sonos Staff

forgot to say the diagnostic number is 812302571

Thanks for sending in the report. There's an issue with your Play:5's wireless card. Please reach out to our phone team who can take over from here. You can find our phone number and hours here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Sign up

Login to the community