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Answered

Sonos 5 Gen 2 wifi problems

  • December 10, 2018
  • 2 replies
  • 650 views

After changing my router the Play 1 and Playbar all work fine but the Sonos 5 gen 2 only works if connected direct to the router or extender

Best answer by Jeff S

forgot to say the diagnostic number is 812302571

Thanks for sending in the report. There's an issue with your Play:5's wireless card. Please reach out to our phone team who can take over from here. You can find our phone number and hours here.
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2 replies

  • Author
  • Contributor I
  • December 10, 2018
forgot to say the diagnostic number is 812302571

Jeff S
Forum|alt.badge.img+20
  • Retired Sonos Staff
  • Answer
  • December 10, 2018
forgot to say the diagnostic number is 812302571

Thanks for sending in the report. There's an issue with your Play:5's wireless card. Please reach out to our phone team who can take over from here. You can find our phone number and hours here.