Contributor I

roam and sonos system

16 replies
471 views

Hi

can the roam play at the same time as the one and 5 and sub?

the Sonos app doesn’t allow me to play music on the whole system including the roam.

it’s either roam on its own without the rest or all the other speakers on their own without the roam.

is this normal or am I doing something wrong?

thanks.

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UKMedia

Yes but only if the Room is connected to the same wi-fi as your other items.

Remember: Sometimes Red Wine helps :)

C

ChrisandmarypAuthor

Contributor I

All the speakers are connected to the same wifi….this is why I’m confused. If I launch the Sonos app then only the roam comes up by itself or the other system by itself. Not all together. Any ideas?

UKMedia

Are you using the S1 version of the App for your existing system? The Roam requires the S2 version, the devices in your profile would all work on the S2 version.

If you are on the S2 version of the App, what is your network set-up? i.e. Mesh, extenders, Powerline, etc?

Edit:

When you say that you can access your existing system or the Roam, how are you selecting which system?

Remember: Sometimes Red Wine helps :)

C

ChrisandmarypAuthor

Contributor I

Yes S2...using the wifi my service provider has supplied. Not sure which system. Where can I find this out?

UKMedia

All the speakers are connected to the same wifi….this is why I’m confused. If I launch the Sonos app then only the roam comes up by itself or the other system by itself. Not all together. Any ideas?

How do you switch between systems or have you lost connection to your old setup?

Remember: Sometimes Red Wine helps :)

E

edhulina

Lyricist I

Same problem: I just received my two Sonos Roams, and want to add them to my house system (same wifi, same Sonos S2 app), which is Room #1 (Sonos Arc), Room #2 (Sonos Arc + two Sonos One SLs), and Room #3 (two Sonos One SLs). When I add the Roams and try to play them with the whole system, I can’t get the Roams and Room #3 to both play. The S2 app indicates they are all on and have volume, but either I have to turn off Room #3 to get anything out of Roams, or turn off the Roams to get Room #3 to play. This sucks as the whole point of the Roams was to move them around the house. Sounds related to @Chrisandmaryp issue! any help appreciated!

C

ChrisandmarypAuthor

Contributor I

All the speakers are connected to the same wifi….this is why I’m confused. If I launch the Sonos app then only the roam comes up by itself or the other system by itself. Not all together. Any ideas?

How do you switch between systems or have you lost connection to your old setup?

So when you turn on roam only that shows in app. When roam is off only house system shows in app???

UKMedia

All the speakers are connected to the same wifi….this is why I’m confused. If I launch the Sonos app then only the roam comes up by itself or the other system by itself. Not all together. Any ideas?

How do you switch between systems or have you lost connection to your old setup?

So when you turn on roam only that shows in app. When roam is off only house system shows in app???

Now that is strange! 🤔 Can you factory reset the Roam and then confirm that you can see the rest of your system. Then open the settings option in the Sonos App and re-add the Roam. If this doesn't work, then can you submit a diagnostic and post the number in this thread.

Remember: Sometimes Red Wine helps :)

J

John B

@Chrisandmaryp and @edhulina . Please would you confirm if you can see all speakers on the System tab in the app at the same time, irrespective of whether they will play together? If you cannot see them at the same time, you may have set up the Roams as a separate system. If a you can can all speakers at once then you haven’t.

If they are all in same system my next request is for more info on your network please. Specifically, make and model of router, any access points or extenders, and whether you have a wired Sonos device or in fully WiFi mode. Do you have separate SSIDs for the 2.4GHz and 5GHz bands?

C

ChrisandmarypAuthor

Contributor I

All the speakers are connected to the same wifi….this is why I’m confused. If I launch the Sonos app then only the roam comes up by itself or the other system by itself. Not all together. Any ideas?

How do you switch between systems or have you lost connection to your old setup?

So when you turn on roam only that shows in app. When roam is off only house system shows in app???

Now that is strange! 🤔 Can you factory reset the Roam and then confirm that you can see the rest of your system. Then open the settings option in the Sonos App and re-add the Roam. If this doesn't work, then can you submit a diagnostic and post the number in this thread.

How do I factory reset?

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