playbar and comittment for DTS playback firmware upgrade

This reply was created from a merged topic originally titled Joining into the protest, add DTS to Playbar. We don't want 'workarounds' in order to play DTS. 
Even my new TV now is able to output DTS, but I can't. 
I have lost count of how many people want DTS, but we want it. The Playbar is amazing and is being let down by this hugely. 

So for you, the fact that a playbar - a material to make better sound for TV - is not working with TV standard is normal ?

I can answer for you, no it's not. 

And when i read that sonos is not doing it just because the DTS owner want to bill them for each sold unit (as everyone else) but sonos as try to negociate only "package price", it's just stupid. 

be practical : make a premium firmware 10$ that have DTS, and everyone is happy !

(And sorry for my english, it must be a couple of years i've not written something in this language !)

Sorry I disagree with Prescott.  The two things that annoy me:

1. They don't support DTS.  Given that it is transported over the same medium (optical) and all it requires is a license to do the decoding - omitting it was no more than an attempt at reducing their BoM cost.  It could easily have been added and all this 'we monitored the market' garb is just that.. Garb.  By far the predominent format on Blu-Ray is DTSHD and while I know that cannot go over Toslink, like every other device on the planet, DTS-HD tracks can still be played over TosLink as just the core track is used (still 5.1).  Given the amount of people here asking for it and being totally ignored is it any wonder people are frustrated?

2.  The Sub and Bar are not available in white.  Once again, not a major ask.  No fundamental product redesign needed - especially as they do their other components in white already.

It just smacks of arrogance.  "We know more than our customers about what they want!".  All the companies I know who have done that in the past have ended up disappearing...

I am looking at the LifeStyle 525 and the SoundTouch 20's and 30's

Our stance on DTS support hasn’t changed. The PLAYBAR doesn’t support DTS and we have no plan to add it in the future. The main thread regarding DTS support is found here, which has our standing official response and some background information.

If DTS is a requirement for you, there are some straightforward ways to get the audio playing on your system by transcoding DTS to Dolby Digital. Note that your TV must be capable of passing a Dolby Digital signal through its optical port.

• Certain Blu-ray players are capable of converting DTS to Dolby Digital output during playback. Some players capable of this conversion are the Samsung BD-F6500, Samsung BD-F5900, and Samsung BD-F5700.
• In addition, the Xbox One can transcode DTS to Dolby Digital 5.1. More information for setting up the Xbox One can be found here.

If DTS is a must-have and you don’t want to use a workaround, the PLAYBAR may not be the right solution for you.

We support discussion, and will leave these threads available for conversation and suggestions. However, we also want to be very clear that we have no plans at this time to implement DTS support for the PLAYBAR.

Yeh Ryan you tell umm 🙂

Things to consider also in the above post. I'll address HDMI first as this seems to be a thing that people ask for but miss one of the fundamental points. At this current stage HDMI has gone through several changes from 1.3-2.0 and now starting at 4K as well. Like many people you may have invested in a high quality audio receiver that had first gen HDMI pass-through. The receiver/amp is still chugging alone nicely but your now about to purchase a new 4K tv and your amp is no longer compatible. What do you do? SONOS made the decision to not use HDMI in their Playbar due to the ever changing hardware updates. If you paid $999AUS for your sound bar a few years ago, it would not have 4k upscale to pass-through. And you would be very frustrated at your purchase, now if you wanted a new 4k tv. In regards to the Playbar and Sub "must need" package, I would hardly compare the SONOS Sub to many subs on the market under $1500. If you have yet to play "Limit to your love" by James Blake I suggest you try it. I personally think SONOS's best option would be to add DTS/DD decoder into their new Boost and decode it on the fly

Our stance on DTS support hasn’t changed. The PLAYBAR doesn’t support DTS and we have no plan to add it in the future. The main thread regarding DTS support is found here, which has our standing official response and some background information.

If DTS is a requirement for you, there are some straightforward ways to get the audio playing on your system by transcoding DTS to Dolby Digital. Note that your TV must be capable of passing a Dolby Digital signal through its optical port.

• Certain Blu-ray players are capable of converting DTS to Dolby Digital output during playback. Some players capable of this conversion are the Samsung BD-F6500, Samsung BD-F5900, and Samsung BD-F5700.
• In addition, the Xbox One can transcode DTS to Dolby Digital 5.1. More information for setting up the Xbox One can be found here.

If DTS is a must-have and you don’t want to use a workaround, the PLAYBAR may not be the right solution for you.

We support discussion, and will leave these threads available for conversation and suggestions. However, we also want to be very clear that we have no plans at this time to implement DTS support for the PLAYBAR.

Translation - stuff what your customers want, you aren't doing it!

Our stance on DTS support hasn’t changed. The PLAYBAR doesn’t support DTS and we have no plan to add it in the future. The main thread regarding DTS support is found here, which has our standing official response and some background information.

If DTS is a requirement for you, there are some straightforward ways to get the audio playing on your system by transcoding DTS to Dolby Digital. Note that your TV must be capable of passing a Dolby Digital signal through its optical port.

• Certain Blu-ray players are capable of converting DTS to Dolby Digital output during playback. Some players capable of this conversion are the Samsung BD-F6500, Samsung BD-F5900, and Samsung BD-F5700.
• In addition, the Xbox One can transcode DTS to Dolby Digital 5.1. More information for setting up the Xbox One can be found here.

If DTS is a must-have and you don’t want to use a workaround, the PLAYBAR may not be the right solution for you.

We support discussion, and will leave these threads available for conversation and suggestions. However, we also want to be very clear that we have no plans at this time to implement DTS support for the PLAYBAR.

Such a shame, Ryan, that the Playbar can't decode DTS on the fly..... all for the sake of a few pennies, poor market research, poor product development and poor product support. How about a buy-back programme for your customer base? Or extending the money back guarantee?

Our stance on DTS support hasn’t changed. The PLAYBAR doesn’t support DTS and we have no plan to add it in the future. The main thread regarding DTS support is found here, which has our standing official response and some background information.

If DTS is a requirement for you, there are some straightforward ways to get the audio playing on your system by transcoding DTS to Dolby Digital. Note that your TV must be capable of passing a Dolby Digital signal through its optical port.

• Certain Blu-ray players are capable of converting DTS to Dolby Digital output during playback. Some players capable of this conversion are the Samsung BD-F6500, Samsung BD-F5900, and Samsung BD-F5700.
• In addition, the Xbox One can transcode DTS to Dolby Digital 5.1. More information for setting up the Xbox One can be found here.

If DTS is a must-have and you don’t want to use a workaround, the PLAYBAR may not be the right solution for you.

We support discussion, and will leave these threads available for conversation and suggestions. However, we also want to be very clear that we have no plans at this time to implement DTS support for the PLAYBAR.

You guys are amazing. The way you care about you costumers and their ideas is fantastic.

Actually i bout the system knowing the problem with DTS, but there's workarounds, no perfect ones but anyways. The problem is that I thought that a high end manufacture of sound products like Sonos would lie in the front regarding this stuff. I thought that Sonos would turn around and say "hey okay, we was wrong, you was right, we will add DTS".

How stupid I was. Sonos really got their heads up in their arses.