Answered
Play 5 totally dead
My Play 5 has completely stopped working. I've tried a different power lead and outlet and no luck. It's first gen but I've not had it that long, since April 2016. How do I go about getting it replaced (hopefully) or fixed? Thanks.
Best answer by Stuart_W
Your best bet is probably to call support as they will want to run through a number of diagnostics and checks with you before they get to any warranty discussion.
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+22Your best bet is probably to call support as they will want to run through a number of diagnostics and checks with you before they get to any warranty discussion.
Sorry you had to endure that. I hope you get this worked out. Im curious as to see what steps to try if this should ever happen to me.
+3Hello Afroken, we are experiencing higher than normal volumes of calls today. While you wait, is there anything we can help you with?
+3Sure thing. Can you send me by private message your email address and the serial numbers of the 5 PLAY:5 in question. Also, add your phone number and I'll create a support ticket for you.
+26Thanks for helping out Stuart and Tmoy, we were able to get on the phone with Afroken and hopefully all is well now.
Have a good weekend everyone!
Have a good weekend everyone!
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