I can connect my Play 5 with ethernet. If I then remove the cable it connects to wireless. however if I power cycle the play 5 it won’t connect to wireless. Appreciate any assistance.
Answered
Play 5 only connects with ethernet
Best answer by Airgetlam
While it is connected to the router, submit a system diagnostic , and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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While it is connected to the router, submit a system diagnostic , and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
I did as advised and contacted Sonos support. After getting by the Bot I was connected to Eduardo M. Very helpful and knowledgeable. After reviewing the diagnostic he determined that the wireless card was faulty. Sonos are providing a replacement FOC under warranty. So nice to deal with a proper company. Sure the equipment is expensive but the support is fantastic. Pity some other businesses can't learn from this. Once again thank you.
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