Hello -
I have two Play 5-Gen2s, Sub, and Connect (powering outdoors speakers) all connected over wifi. One of the Play 5s lost connection and would not connect (I tried several things over the course of half a day). I figured that maybe there was something wrong with my wifi (although this set up had been working for the last 6 months or so). So I bought a boost and added that to the system. Was still unable to connect the errant Play 5 and tried to reset multiple times etc. Finally on one such attempt (pressing the connect button on the Play 5) there was a low hissing sound and the unit just died. I replaced the power cord but to no avail.
I have liked the system so far and built around it but don't want to plonk down a lot of $ to replace the dead unit. I realize its out of warranty but any support available from Sonos towards a replacement given the high cost of the system?
thanks!
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Don't count your chickens (or some words to that effect) until you've talked to them. You don't know what is going to happen until it does.
yes thanks - will do. I came from non-sonos world and convinced myself to go to Sonos, like it, and now have enough invested that it doesn't make sense to not to do sonos but very disappointed that I will have to shell out $500 to get a replacement.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.